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How can we help you?
Wanelo Basics
What is Wanelo?
How the heck do you pronounce "Wanelo"?
Where do all these awesome products come from?
What's the best way to share a product with a friend?
How do I post new products to Wanelo?
How can I edit a product I’ve posted?
Where can I view the products I've saved or posted?
How can I share a collection?
How do I report a product that is unavailable or inappropriate?
How do I report a user who is abusing community policies?
Account Management
I forgot my password. How can I reset it?
How do I change my username, email or password?
How do I make a new collection?
How do I edit or delete a collection?
How do I move products to another collection?
How do I remove a product I've saved?
How do I unfollow someone?
How do I close my account?
How do I manage my push notification settings?
Buy on Wanelo
How do I know that a store I find on Wanelo is safe to order from?
I ordered the wrong size or color, now what?
How do I cancel my order?
When will I get my refund?
I received an order cancelation email. What's this "pending transaction"?
It looks like I've been charged twice for the same product. Why?
What's this $1 fee I've been charged?
I live in a residence hall. How do I ensure my package is delivered safely to my college?
Why is my product not available in the size/color I ordered?
Is sales tax charged on my order?
At what point am I actually getting charged?
Who delivers the product?
Is the information I gave Wanelo to purchase my order secure?
Will my credit card information be stored?
Where can I find an order confirmation for my order?
When will I receive my order?
How can I track my order?
I have a question about my order.
Do gift cards work?
What credit cards do you accept?
Stores and Brands
What are stories and how can I publish one?
How can I ensure my store will be verified on Wanelo?
How do I claim a store I own?
Can I sponsor content or advertise on Wanelo?
How can I create a contest on Wanelo?
How can I use meta tags to keep store product info accurate?
How can I edit product titles, prices, and availability?
What are the benefits of claiming my store page?
How do hashtags work?
Shopify Stores
What is Wanelo?
What is a Wanelo store page?
How do I find my Wanelo store page?
How can I edit my store page?
How do I sell on Wanelo?
How does the Wanelo Shopify App work?
How does "Buy on Wanelo" work?
How do I install the Wanelo Shopify App?
If I have questions, who do I contact?
When I try to install app, I get an error message "Store not claimed". What do I do?
I’ve installed the Wanelo Shopify App. What now?
How much does it cost?
Do I still pay the Shopify transaction fee?
How do I get paid?
Can I choose which of my products I want to sell on Wanelo?
When will my products show up on my Wanelo store page?
Where do my orders show up in Shopify?
How do I fulfill an order?
How do I update my product images on Wanelo?
Are stores located outside of the U.S. allowed to sell on Wanelo?
Product Feeds
What is a Product Feed?
Why should I provide a Product Feed?
What file format does Wanelo accept?
What information does Wanelo require in my Product Feed?
What is a variant?
How do I create a Product Feed?
How do I submit my Product Feed to Wanelo?
How long does it take for my Feed to become active on Wanelo?
How often does Wanelo import my Feed? At what time?
Why does Wanelo remove the tracking code from my product links?
Why is my Feed not updating on Wanelo?
Why does my product say "Sold" on Wanelo when it's in stock on my site?
Community Guidelines
No spam
Play nice
Impersonation and copyright or trademark infringement
Prohibited products
support@wanelo.com
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