← back to Wanelo
How can we help you?
What is Wanelo?
How the heck do you pronounce "Wanelo"?
Where do all these awesome products come from?
What's the best way to share a product with a friend?
How do I post new products to Wanelo?
How can I edit a product I’ve posted?
Where can I view the products I've saved or posted?
How can I share a collection?
How do I report a product that is unavailable or inappropriate?
How do I report a user who is abusing community policies?
I forgot my password. How can I reset it?
How do I change my username?
How do I make a new collection?
How do I edit or delete a collection?
How do I move products to another collection?
How do I remove a product I've saved?
How do I unfollow someone?
How do I close my account?
How do I manage my push notification settings?
'Buy on Wanelo'
How do I know that a store I find on Wanelo is safe to order from?
I ordered the wrong size or color, now what?
How do I cancel my order?
When will I get my refund?
I received an order cancelation email. What's this "pending transaction"?
It looks like I've been charged twice for the same product. Why?
What's this $1 fee I've been charged?
I live in a residence hall. How do I ensure my package is delivered safely to my college?
Why is my product not available in the size/color I ordered?
Is sales tax charged on my order?
At what point am I actually getting charged?
Who delivers the product?
Is the information I gave Wanelo to purchase my order secure?
Will my credit card information be stored?
Where can I find an order confirmation for my order?
When will I receive my order?
How can I track my order?
Who should I contact regarding returns and refunds?
I have a question about my order.
Do Gift Cards work?
Stores & Brands
What are stories and how can I publish one?
How can I ensure my store will be verified on Wanelo?
How do I claim a store I own?
Can I sponsor content or advertise on Wanelo?
How can I create a contest on Wanelo?
How can I use meta tags to keep store product info accurate?
How can I edit product titles, prices, and availability?
What are the benefits of claiming my store page?
How do hashtags work?
What is a Product Feed?
Why should I provide a Product Feed?
What file format does Wanelo accept?
What information does Wanelo require in my Product Feed?
What is a variant?
How do I create a Product Feed?
How do I submit my Product Feed to Wanelo?
How long does it take for my Feed to become active on Wanelo?
How often does Wanelo import my Feed? At what time?
Why does Wanelo remove the tracking code from my product links?
Why is my Feed not updating on Wanelo?
Why does my product say "Sold" on Wanelo when it's in stock on my site?
Impersonation & Copyright or Trademark Infringement
Email us at firstname.lastname@example.org.
Customer service software
powered by Desk.com.
a minute ago
an hour ago
a day ago
Invalid characters found