Wanelo Help Center
Tracking Orders
How long until my order ships?
How do I track my order?
Where can I find my order confirmation?
Where's my tracking number?
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Returns & Refunds
How can I make a return?
When will I get my refund?
Does Wanelo provide a return shipping label?
Why was I refunded in Wanelo credit?
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Contacting Wanelo
Best way to contact Wanelo
Email Wanelo
Can I call Wanelo?
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Placing Orders
Can I cancel my order?
Why is my payment getting declined?
Why does my order status say "In Review"?
Why does my order say "failed verification"?
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Shipping & Delivery
Where will my order ship from?
Who ships my item?
When will I receive my order?
I live in a residence hall. How do I ensure my package is delivered safely to my college?
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Trust & Security
The Wanelo Guarantee
Is Wanelo safe to buy from?
Products shipped from China
Is my information secure?
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Payment
Will my credit card information be stored?
What credit cards do you accept?
What is this $1 charge on my bank account?
Is sales tax charged on my order?
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Gift Cards
What are Wanelo Gift Cards?
How do Wanelo Gift Cards work?
What can be purchased with a Wanelo Gift Card?
Where can I buy a Wanelo Gift Card?
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Your Wanelo Account
I forgot my password. How can I reset it?
How do I change my username, email or password?
How do I make a new collection?
How do I edit or delete a collection?
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Seller Payments
I haven’t been receiving my payments, what do I do?
What are the guidelines for sellers on Wanelo?
When do I get paid?
How does Wanelo know the order has been shipped?
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Selling on Wanelo
Wanelo Merchant Policies
How do I get paid?
How do I sell on Wanelo?
How can I improve my sales?
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Wanelo for Businesses
What is a Wanelo store page?
How do I claim a store I own?
How do I add the Wanelo Save Button to my site?
What are the benefits of claiming my store page?
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A Basic Guide to Wanelo
What is Wanelo?
How the heck do you pronounce "Wanelo"?
Where can I view the products I've saved or posted?
How can I share a collection?
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Wanelo Model Program
Apply to Become a Wanelo Model
How will I know if I have been selected to join the Wanelo Model Team?
How many people will be accepted into the Wanelo Model Program?
Can I apply to the Wanelo Model Program if I do not live in the United States?
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support@wanelo.com
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