Wanelo Help Center
How do I track my order?
Where can I find my order confirmation?
Where's my tracking number?
Why is my order still "processing" or “preparing to ship”?
Returns & Refunds
How can I make a return?
When will I get my refund?
Does Wanelo provide a return shipping label?
Why was I refunded in Wanelo credit?
Best way to contact Wanelo
Can I call Wanelo?
Can I cancel my order?
I typed my shipping address incorrectly. Now what?
Why does my order status say "In Review"?
Why does my order say "failed verification"?
Shipping & Delivery
Where will my order ship from?
Who ships my item?
When will I receive my order?
I live in a residence hall. How do I ensure my package is delivered safely to my college?
Trust & Security
The Wanelo Guarantee
Is Wanelo safe to buy from?
Products shipped from China
Is my information secure?
Will my credit card information be stored?
What credit cards do you accept?
What is this $1 charge on my bank account?
Is sales tax charged on my order?
What are Wanelo Gift Cards?
How do Wanelo Gift Cards work?
What can be purchased with a Wanelo Gift Card?
Where can I buy a Wanelo Gift Card?
Your Wanelo Account
I forgot my password. How can I reset it?
How do I change my username, email or password?
How do I make a new collection?
How do I edit or delete a collection?
When do I get paid?
How does Wanelo know the order has been shipped?
What carriers does Wanelo support?
What if my shipment carrier is not an option on Shopify?
Selling on Wanelo
How do I get paid?
How do I sell on Wanelo?
How can I improve my sales?
Why aren't customers receiving my emails?
Wanelo for Businesses
What is a Wanelo store page?
How do I claim a store I own?
How do I add the Wanelo Save Button to my site?
What are the benefits of claiming my store page?
A Basic Guide to Wanelo
What is Wanelo?
How do I post new products to Wanelo?
How the heck do you pronounce "Wanelo"?
Where do all these awesome products come from?
Wanelo Model Program
Apply to Become a Wanelo Model
How will I know if I have been selected to join the Wanelo Model Team?
How many people will be accepted into the Wanelo Model Program?
Can I apply to the Wanelo Model Program if I do not live in the United States?
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