Wanelo Help Center

Tracking Orders How long until my order ships? How do I track my order? Where can I find my order confirmation? Where's my tracking number? View All	Returns & Refunds How can I make a return? When will I get my refund? Does Wanelo provide a return shipping label? Why was I refunded in Wanelo credit? View All	Contacting Wanelo Best way to contact Wanelo Email Wanelo Can I call Wanelo? View All
Placing Orders Can I cancel my order? Why is my payment getting declined? Why does my order status say "In Review"? Why does my order say "failed verification"? View All	Shipping & Delivery Where will my order ship from? Who ships my item? When will I receive my order? I live in a residence hall. How do I ensure my package is delivered safely to my college? View All	Trust & Security The Wanelo Guarantee Is Wanelo safe to buy from? Products shipped from China Is my information secure? View All
Payment Will my credit card information be stored? What credit cards do you accept? What is this $1 charge on my bank account? Is sales tax charged on my order? View All	Gift Cards What are Wanelo Gift Cards? How do Wanelo Gift Cards work? What can be purchased with a Wanelo Gift Card? Where can I buy a Wanelo Gift Card? View All	Your Wanelo Account I forgot my password. How can I reset it? How do I change my username, email or password? How do I make a new collection? How do I edit or delete a collection? View All
Seller Payments I haven’t been receiving my payments, what do I do? What are the guidelines for sellers on Wanelo? When do I get paid? How does Wanelo know the order has been shipped? View All	Selling on Wanelo Wanelo Merchant Policies How do I get paid? How do I sell on Wanelo? How can I improve my sales? View All	Wanelo for Businesses What is a Wanelo store page? How do I claim a store I own? How do I add the Wanelo Save Button to my site? What are the benefits of claiming my store page? View All
A Basic Guide to Wanelo What is Wanelo? How the heck do you pronounce "Wanelo"? Where can I view the products I've saved or posted? How can I share a collection? View All	Wanelo Model Program Apply to Become a Wanelo Model How will I know if I have been selected to join the Wanelo Model Team? How many people will be accepted into the Wanelo Model Program? Can I apply to the Wanelo Model Program if I do not live in the United States? View All

support@wanelo.com

http://assets2.desk.com/

false

Loading

seconds ago

a minute ago

minutes ago

an hour ago

hours ago

a day ago

days ago

about

false

Invalid characters found

/customer/portal/articles/autocomplete