Wanelo

Wanelo Help Center

Reporting copyright infringement or impersonation

Reporting copyright infringement or impersonation

Copyright or Trademark Infringement

 

If you believe that material or content on Wanelo infringes a copyright, please send a notice of copyright infringement containing the following information to copyright@wanelo.com:

  1. Identification of works or materials allegedly being infringed.

  2. Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence.

  3. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;

  4. Contact information about the notifier including address, telephone number and email address.

  5. A statement that the notifier has a good faith belief that the material identified in (3) is not authorized by the copyright owner, its agent, or the law; and

  6. A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

 

The best way to do this is with a list of web addresses (URLs) pointing to the infringing materials. You can attach this list in spreadsheet or CSV form.

 

Usernames

 

We reserve the right to free up usernames on behalf of businesses or individuals that hold legal claim or trademark on those usernames. If you, or your brand, would like to free up a Wanelo username, please provide the following information to copyright@wanelo.com.

  1. Trademarked word or symbol

  2. Trademark registration number

  3. Trademark registration office (e.g., USPTO)

  4. Address

  5. Phone number

​Users utilizing business names and/or logos to mislead others may be permanently suspended.

 

 

Impersonation

 

Wanelo takes safety very seriously. If someone is impersonating you, please submit the following information to copyright@wanelo.com so that we can review the case:

  1. Two clear photographs from two different angles of a valid government issued ID. Attach these images directly in your reply to our initial email response and feel free to black out personal information.

  2. Your full name

  3. Your email address

  4. Your username

  5. Username of offending account(s)

  6. Evidence of impersonation (include relevant comments and image URLs)


You can expect a response from our copyright team within 3-5 business days.
support@wanelo.com
http://assets3.desk.com/
false
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete