At Wanelo, we do our absolute best to create a safe, fun environment for our users. A big part of that is protecting their information.
If you need to get in touch with a customer, we require you to email us first at firstname.lastname@example.org in order to get the customer’s email address. All you need to do is explain why you need to contact them and include the order number, then we’ll get you the email address within 24 hours on business days.
Please note: emails sent to the email address associated with the Wanelo order - [user+(numbers)@wanelo.com] - will not be received by the customer.