Wanelo Help Center

Is Wanelo safe to buy from?

Wanelo is absolutely safe to buy from. We verify every store on Wanelo to ensure they provide good customer service and ship products according to the delivery times stated on their store pages.

When you see the special BUY button on Wanelo that allows you to buy directly within the app, payment information is encrypted and stored securely by our payment processor, Stripe. We only share information necessary to
fulfill your order with a store, including your name and shipping address.

In addition, we have added stronger verification process for stores wanting to sell in Wanelo. Our team have strict guidelines for stores to follow before and after approval to sell.

Wanelo has taken reasonable precautions to ensure that your transactions and personal information are safe and we have one of the highest industry-standard encryption system used across the web.

You can contact us anytime
shopping@wanelo.com if you have more questions!
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