Wanelo Help Center

Is Wanelo safe to buy from?

Wanelo is absolutely safe to buy from. We verify every store on Wanelo to ensure they provide good customer service and ship products according to the delivery times they state on their sites.

When you see the special BUY button on Wanelo that allows you to buy directly within the app, payment information is encrypted and stored securely by our payment processor. We only share information necessary to fulfill your order with a store, including your name and shipping address.


In addition, we recently introduced a new program called "Fulfilled by Wanelo" with select stores. These are stores we've approved to exclusively partner with to sell only on Wanelo, and we 100% guarantee your purchase with them. You can contact us for any of your customer service needs.

Returning your items purchased from "Fulfilled by Wanelo" stores is also just as easy as buying. You can make returns within 30 days right from the Wanelo app, and even if your order shipped from overseas, you just ship it back to Wanelo in the U.S.  

You can contact us anytime at: shopping@wanelo.com
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