Wanelo Help Center

Why is my order still "processing" or “preparing to ship”?

Not to worry! Your order is still on the way. As your shipment progresses, you will see these shipment statuses:

  • Preparing to ship - Your order has been received by the store. Most stores ship between 5 and 7 business days from ordering.
  • In transit - Yay! Your order has been shipped and you'll receive your tracking URL. You'll also receive an email and alert on your phone when this happens. 
  • Out for delivery - Your item is on the truck out for delivery.
  • Delivered - Your item has been delivered!
Every store on Wanelo has varying delivery times, which you can always see on the “store info” section of each store page. You can always know when to expect your package by checking the status of it in your order history.

If you have questions about your purchase, just email us at shopping@wanelo.com
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