Wanelo

Wanelo Help Center

When do I get paid?

Wanelo automatically processes payment 30 days after your order has been confirmed as shipped. This means that if your order was confirmed as shipped on June 1st, your payment will be issued on June 30th. Wanelo reserves the funds for the order for 30 days in order to create a reserve fund for any problems that might occur. The Reserve is designed for consumer protection against any instances of delivery issues, online fraud, and potential customer disputes. 

This means the order must meet all of the following criteria:    
→ Is successfully marked ‘fulfilled’ on Shopify    
→ Has a valid tracking number, is shipped by a supported carrier, and the correct carrier selected on Shopify    
→ Has been confirmed as shipped by the carrier

Wanelo requires that orders are shipped within 5 business days of when they are placed. This ensures fast turnaround for customers and will expedite the time for you to get paid. Wanelo considers a package ‘shipped’ if the carrier scans it at least once with any of the statuses below:   

  • In transit     
  • Out for delivery     
  • Available for pickup     
  • Returned to sender     
  • Delivery failed     
  • Delivered
Wanelo will transfer payment to you 30 days after shipment, and it can take up to 5 days for your bank to process the payment. In the event a user claims that they have not received their package, Wanelo reserves the right to require proof of delivery per Wanelo’s Terms of Service. 
support@wanelo.com
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