Wanelo Help Center

Why does my order say "failed verification"?

Making Wanelo a safe and fun place to shop is our top priority, so for security reasons, our Customer Support team may email you to verify the information associated with a purchase on Wanelo.

If you’re seeing “failed verification” in your order history, this means we emailed you to verify the order, but did not receive a response within the required 24 hours. This therefore resulted in a cancellation of your order and a complete refund processed to the original form of payment.

To prevent this from happening again, please be sure the email address associated with your Wanelo account is an active one that you check often. You can update your email address in your settings.

If you'd still like to purchase this item, you will need to place your order again. There is a chance you may hear again from our Customer Support team to verify a purchase, so to avoid another “failed verification” status, simply follow the steps mentioned above.

If you have questions, email us at shopping@wanelo.com and we’d be happy to help!
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