Wanelo

Wanelo Help Center

How do I add my Wanelo return policy?

If you have a return policy, please follow our suggestions on how to add a clear return policy in your Wanelo store settings. The goal is to allow shoppers to buy with more ease.

IMPORTANT: you cannot offer store credit or exchanges as part of your return policy on Wanelo. We ask that you remove reference of any store credit or exchanges in your store settings to ensure the best shopping experience for your customers.

What to include:

  • The number of days a buyer has to ship the return after delivery
  • A return shipment address
  • All packing instructions, such as: "Must include order ID, name, and reason for return"
  • The timeline to process the return and refund the buyer
  • Details of who will pay for both the initial order shipping costs and the return shipping cost
  • If you charge a restocking fee, state the amount
If your return policy does not include the required information, Wanelo has the right to change it at any time. 

If you only accept exchanges or store credit, then please state:
  • This store does not accept returns or issue refunds.
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