If you don’t recognize a charge from Wanelo on your bank statement, the most common cause of such a charge is a younger member in your family using your card to make a Wanelo purchase. Please check whether they recognize the purchase.
If you're unable to verify the purchase, please email us at firstname.lastname@example.org and we will investigate the charge.
The latest information about your orders can be found in the Wanelo mobile app, or by going to wanelo.com/orders. You should also receive email and push notification updates with the status of your order.