Wanelo

Wanelo Help Center

Products shipped from China

Some products on Wanelo ship directly from China. Products from China are often very affordable and offer great quality, but some are of low quality or may not be accurately represented by the product photos or descriptions. We’re working hard to identify and remove these poor quality products from Wanelo. 
 
Our goal for this article is to share why we think products from all over the world, particularly those from China, are great to sell on Wanelo. 
 
98% of all products in the US are manufactured in China and are then resold by brands you know and love. Our goal is to connect you directly to where fashion is being produced. 
 
This means a lot more choice, better prices and the idea that each person can make her own decision, instead of being limited to a small selection of products at the local store or mall.
 
We believe that buying fashion directly from the source, as well as from big and small brands all over the world is the future. This is why you’re finding many products on Wanelo that ship directly from China.
 
It’s important to note that this type of shopping is still very new and there are several very important problems that need to be solved to make this a great shopping experience. 
 
PRODUCT QUALITY
 
Quality of products is inconsistent among different factories and producers of apparel. Our goal is to provide you with accurate product reviews and information about the product, as well as to remove low-quality products from Wanelo based on your feedback. 
 
DELIVERY TIMES
 
Delivery times are expected to be longer than if a product ships from the US. The average time to receive products from China is 2 weeks. However, some overseas sellers may take longer, and Wanelo works hard to provide the most accurate delivery estimates and tracking information. 
 
The benefit of buying from overseas is to get an item that you like at a really good price. 
 
We take action against sellers that ship unreliably or misrepresent their delivery timeframes. We either remove these sellers, or ensure that the estimated delivery time you see is accurate.
 
CUSTOMER SERVICE
 
Many of the sellers who ship directly from China aren’t equipped to provide a satisfactory level of customer support for U.S. shoppers. This is why Wanelo has chosen to handle all of your customer support needs. 
 
If you ever have any questions, you can reach us directly at shopping@wanelo.com or leave a message at (800) 205-6109. 
 
SIZING
 
The majority of products on Wanelo are rated “true to size” by the Wanelo users. However, sizes in Asia tend to run smaller than in the US. This is why we’ve introduced two-part sizing, such as “S/M” or “M/L”. When you order a “S/M” product, you will usually receive an Asian size “M”. 
 
If all you’re not sure of what size to order, you should always order one size up. 
 
QUESTIONS?
 
If you have any questions about products from China, please email us at chinaproducts@wanelo.com!
support@wanelo.com
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