Wanelo Help Center

The Wanelo Guarantee

We guarantee that your purchase is secure and you can buy with trust. The Wanelo Guarantee is our policy to protect your purchases.
If you don’t receive the item you ordered, we’ll cover the full cost of your order, including shipping.
You have 3 days after delivery to inform us if the item has been misrepresented or damaged by reporting the problem to our customer support team with supporting photos. If we verify your claim, we’ll work with you on the return process back to the seller. All returns must be shipped back within 5 days of approval to be eligible for a refund.
What is covered
If any of the following pertain to your order, please report the problem to customer support immediately.
Undisclosed damage
Incorrect or missing item
Item not as described
What is not covered:
Item does not fit / is not your style
You longer want the item
Email us at shopping@wanelo.com, or leave a message at 1-800-205-6109.
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