Wanelo Help Center

Where can I review my payments from Wanelo?

You can review your payments from Wanelo in your Store Dashboard.

To get to your Store Dashboard, log into your Wanelo user account and then go to https://merchant.wanelo.com/payments. When logged into your Wanelo user account, you can also navigate to your Store Dashboard by clicking the small avatar in the upper right hand corner, and then selecting “Store Dashboard.”

From your Store Dashboard, you can review all of the payment details for your Wanelo orders. This includes the payment date, the total transfer amount, refunds & adjustments, and the total seller payout after refunds & adjustments.

You can also export a more detailed report, which includes the dates the transfer was initiated and completed, the payment amount, the Shopify order ID, the sales total, the commission fee, and the processing fee.

If you don’t think you’ve received payment for an order, please email us at store-support@wanelo.com

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