Wanelo

Wanelo Help Center

What is my "Reserve" account?

The reserve fund is modeled to ensure a safe and reliable buying and selling experience between our merchants and customers. Wanelo will withhold a minimum balance equivalent to 30 days worth of sales in your payment account to secure payment obligations that may arise after order delivery.

To create this balance, Wanelo will initiate payment to your bank account on a rolling 30-day cycle based on the shipment date or on the next business day (if the scheduled payment date falls on a non-business day). This means that if your order was confirmed as shipped on June 1st, your payment will be issued on June 30th.
support@wanelo.com
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