Wanelo

Wanelo Help Center

I haven’t been receiving my payments, what do I do?

The most common reasons that you aren’t receiving your expected payments are that the attempts to transfer payment to your bank accounts are failing, or that the order shipment statuses could not be tracked.

There are several reasons that bank account transfers can fail, and when this happens, it’s best to reach out to our team so we can make sure that we resolve the issue and that payment transfers resume. Below is a list of possible reasons, should any occur, all future payments will be prevented until the issue is resolved.
  • The bank account entered in your Wanelo Payment Settings contains an error
  • Your bank rejected a reverse transfer, which then prevents all future payments
  • There could be missing information in your Payment Settings, such as business type or location
Please be sure to reach out to our team at shopify-support@wanelo.com as soon as you suspect you could be missing payments from Wanelo, we’re happy to help and should be able to get it sorted out shortly.

If you’re missing payments due to tracking issues, our team can also let you know the specific steps to take to ensure you receive payment for your orders.
support@wanelo.com
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