Wanelo Help Center

  • What is Wanelo?

    Wanelo (“wah-nee-loh,” from Want, Need, Love) is used by millions of people to discover and buy the most incredible products on the internet. It was launched in 2012 and is based in San Francisco. While an average mall contains 150 stores, Wanelo ha...

  • How the heck do you pronounce "Wanelo"?

    Wanelo is pronounced "wah-nee-loh." It comes from the first two letters of WAnt, NEed, & LOve. ​ It's okay if you want to say it your own way. After all, what's a little pronunciation between friends?

  • Where can I view the products I've saved or posted?

    Every product you save or post can be found on your profile. Get to your profile by clicking your avatar on the top right of any page on the website. On Wanelo for iPhone and iPad or Wanelo for Android, you can get to your profile by tapping the h...

  • How can I share a collection?

    Receiving presents is almost as tough as giving them. We've got your back, though. Got a birthday coming up? Share any one of your collections with your family and friends! It gets even easier with your "Things I want as gifts" collection...

  • Play nice

    Wanelo is a community for all of the world’s shopping, and most importantly, a community that empowers self-expression. We encourage users express and share their opinions as they engage in meaningful and respectful interactions with other users. Giv...

  • How do I report a product that is unavailable or inappropriate?

    If a product you see on Wanelo has sold out (bummer!) or is NSFW, you can report it. Just click the grey exclamation point to the right of the price. On Wanelo for iPhone or iPad, click a product you want to report. Then, tap the three black dots...

  • How do I report a user who is abusing community policies?

    Wanelo is a place for sharing and shopping. The guidelines for behavior on Wanelo are not any different than the guidelines for interacting with people in the real world. If you feel a member of Wanelo is engaging in unlawful, spammy, or abusive beha...

  • How do hashtags work?

    Hashtags are a quick and easy way to help products get discovered. Hashtags help keep you up-to-date with products you're interested in. Just type a hashtag ( # + keyword) in any comment on a product or Wanelo Story. Here are all the products that ...

  • No spam

    Wanelo is a very tolerant and welcoming community, except when it comes to spam. We are brutal dictators when it comes to spam. Self-promotion Creating serial accounts with the intent of re-saving the same products from the same stores ...

  • Prohibited products

    Wanelo is shopping community with millions of people of different ages and backgrounds, who all have the right to feel comfortable in shopping in our marketplace and buy with trust. Products that Wanelo prohibits include: Items that promote or sup...

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