Wanelo Help Center

  • I forgot my password. How can I reset it?

    No stress, it happens to all of us. You can reset your password here.

  • How do I change my username, email or password?

    To change your username, email or password on the web: 1. Hover over your profile picture and click on Settings. 2. Type your new username, email or password. 3. Click the "Save Profile" button on the bottom of the page. That's it! ...

  • How do I make a new collection?

    Click "Save" and click the drop-down menu and type where it says "New collection name". Click the + sign before hitting "Save". This action can be done with any item you've already saved in your profile, or a new product you wish to upload. On...

  • How do I edit or delete a collection?

    To edit a collection title or description, simply click "Edit Collection" on the collection page. Want to remove your collection altogether? Click "Delete Collection". Remember, this will remove the products from your profile, as well. ...

  • How do I move products to another collection?

    On your profile, click the Organize button. Choose products from a specific collection in the drop-down menu, or scroll down to see all your saved products to click one by one. Highlight Copy if you want to keep the product(s) in the current collec...

  • How do I remove a product I've saved?

    It's easy! On the website, head over to your profile or the collection of the item you want to remove. Then, mouse over the product thumbnail and click the trash icon. This will remove the product from your profile and all the collections you've...

  • How do I unfollow someone?

    When signed in to the website or the app, everyone you're following will have "Following" buttons on their profiles and in various lists, like the list of people you're following. You can click this button to unfollow.

  • How do I close my account?

    There is an option to close your Wanelo account on your Settings page. You can get to Settings via the menu you see when you hover over your avatar on the top right of any page on the website. Click the "Close Account" link at the bottom of the Set...

  • How do I manage my push notification settings?

    You can manage what mobile push notifications you'll receive two ways: You can edit your settings on the web or directly within your Wanelo app settings. On the web: Go to Wanelo.com/settings and check the boxes for the notifications you'd like to ...

  • Wanelo Referral Program

    Wanelo's Referral Program allows you to invite friends to Wanelo and earn $5 credit towards your next order. Refer Wanelo to a Friend Tap the invite friends icon in the top right corner of your screen to get to the Find Friends screen. Here, ta...

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