Wanelo Help Center

  • How does the Wanelo Sales Channel work?

    By installing the Wanelo Sales Channel, Shopify stores are applying to sell directly on Wanelo. You must have a store powered by Shopify in order to install the channel. The Wanelo Sales Channel can be found here: https://apps.shopify.com/wanelo but ...

  • What is Wanelo's fee structure?

    The Wanelo Sales Channel is free; however, once you are enabled to sell on Wanelo, we charge a 16% commission on all fulfilled orders. Commission is automatically taken out of the order subtotal. This includes the cost of the item and the shipping. I...

  • What's the checkout process for shoppers?

    If your store is enabled to sell on Wanelo, shoppers on Wanelo will see a different “Buy” button on your products. They simply tap that “Buy” button and instead of directing them to your website to complete the purchase, it will open up a checkout pa...

  • How do I install the Wanelo Sales Channel?

    You can find and install the Wanelo Sales Channel in the Shopify App Store. By installing the sales channel, you agree to Wanelo's Shopify Merchant Terms of Service.

  • When I try to install the Wanelo Sales Channel, I get a "Store no...

    The app failed to install due to the way we authenticate you as the store owner. Currently, https://[yourstore].myshopify.com/ does NOT redirect to http://[yourstore].com/. That redirect must happen before your store can be approved. Please go to y...

  • How do I contact my customer?

    At Wanelo, we do our absolute best to create a safe, fun environment for our users. A big part of that is protecting their information. If you need to get in touch with a customer, we require you to email us first at shopify-support@wanelo.com in ...

  • I installed the Wanelo Sales Channel. Now what?

    Once you successfully install the app, your store will be placed on the waitlist to sell on Wanelo while your application is reviewed. During this time, your products will be automatically listed on Wanelo and you can start managing your Wanelo stor...

  • Do I still pay the Shopify transaction fee?

    Nope! Shopify does not charge a transaction fee for orders placed through Wanelo. Wanelo charges a 2.9% transaction fee on completed orders, which replaces the transaction fee that Shopify normally charges you.

  • How do I receive my payments?

    During the Wanelo Shopify App download process you will be prompted to add a payment account. This payment account will allow you to receive direct deposits for all of your Wanelo orders 30 days after the orders are confirmed as shipped. This payme...

  • Can I receive payment to an account outside of the US?

    For store owners that want to receive payments outside of a US bank account, Wanelo has partnered with Payoneer for international payment solutions. Sign up here for a Payoneer account if you do not already have one. Once you are approved by Pay...

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