Wanelo Help Center

  • How do returns work?

    When a customer returns an item that Wanelo has paid you for already, you will need to initiate the process through your Shopify dashboard for that order. Wanelo only allows full refunds on orders. The full refund will be transferred by Wanelo to the...

  • Do I need to set aside inventory to sell on Wanelo?

    Nope! Wanelo syncs directly with Shopify to know if your products are in stock. Wanelo syncs your product information frequently and we also check your inventory level every time a customer clicks the “Buy” button on one of your products.

  • Can I sell custom products on Wanelo?

    At this time, Wanelo can only support the variants that are explicitly defined in Shopify; therefore, if you sell anything that requires users to provide customized notes when they order, such items must be removed from Wanelo. An example would be in...

  • Why do you need my date of birth and Social Security number?

    Wanelo uses Stripe as a payment processor. Stripe is required by law to verify both your company and at least one representative from your company. This prevents fraudulent activity on your Wanelo seller account. In order to do this, Stripe requires ...

  • If I have questions, who do I contact?

    For the quickest response, please email your questions to shopify-support@wanelo.com , along with your name, phone number and domain. If you don't have access to email, you can also call our store support line at (800) 205-6109. If we don't answer, ...

  • Why is my store not selling directly on Wanelo anymore?

    Your store is disabled from selling on Wanelo if your Shopify plan becomes frozen or dormant and/or if your domain (http://yourstorename.com) is disconnected from your Shopify store. If your store was disabled because your Shopify site was unavailab...

  • How do I change my domain?

    Wanelo store pages are uniquely identifiable via their domain. This means that anytime you change your domain in your Shopify store, a new store page will be created on Wanelo. While saves cannot be transferred to a new page, we can transfer your fol...

  • What are the image size standards?

    In many places, images on Wanelo are cropped into squares. Store avatars: File formats accepted: JPG or PNG Pro Tip: if you only have a PDF, just take a screenshot of the pdf and then upload the screenshot. Shopify product images: We pul...

  • How do I add my Wanelo return policy?

    If you have a return policy, please follow our suggestions on how to add a clear return policy in your Wanelo store settings. The goal is to allow shoppers to buy with more ease. IMPORTANT: you cannot offer store credit or exchanges as part of your ...

  • What are the guidelines for sellers on Wanelo?

    Wanelo strives to ensure the best shopping experience for customers, so it is required that all stores selling on Wanelo adhere to the following policies. Failure to follow these guidelines is a violation of our Merchant Terms of Service Agreement...

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