Wanelo

Wanelo Help Center

  • How long until my order ships?

    Most orders ship within 5 to 7 business days from ordering (this does not include weekends or holidays). To see the estimated delivery timeframe or get status updates on a recent order, visit your order history in the Wanelo app or on www.wanelo.co...

  • How do I track my order?

    The latest information about your orders can be found in the Wanelo mobile app, or by going to wanelo.com/orders. You will also receive email and push notification updates with status updates on your order. If you haven't received a tracking e...

  • Where can I find my order confirmation?

    When you place an order with Wanelo, an order confirmation email will be sent to the email address associated with your Wanelo account. You'll also receive email and push notification updates when your order status changes. If you don't receive an ...

  • Where's my tracking number?

    Each store has a different timeframe for delivery, so be sure to check the delivery estimate on your order confirmation email so you'll know when to expect your item. If you haven't received a tracking number and it's getting close to the end of th...

  • Why is my order still "processing" or “preparing to ship”?

    Not to worry! Your order is still on the way. As your shipment progresses, you will see these shipment statuses: Preparing to ship - Your order has been received by the store. Most stores ship between 5 and 7 business days from ordering. In tr...

  • Why does my tracking status say "delivery failed"?

    If your tracking URL shows statuses such as "delivery failed", "undeliverable" or "returned to sender", the most common reason for this is that an incorrect shipping address was entered when you placed your order. This is usually because the apartmen...

  • How do I find a missing package that shows it has been delivered?

    We're sorry to hear that your package is missing! The most common cause of a missing package is a mistake in the shipping address. The second most common cause is the package being delivered to a wrong address due to a shipping carrier mistake. If...

  • Why is my tracking number not found?

    Don't worry! Sometimes tracking URLs can take a few days to register on the carrier's website. If it's getting close to the end of the estimated delivery window for your order and your tracking number still isn't working, please email us at shopping...

  • Why hasn't my order arrived yet?

    If you haven't received your order and it's getting close to the end of the estimated delivery window for your order, please email us at shopping@wanelo.com with your order number and we'll get back to you with the tracking information.

  • Why does my tracking info show no movement?

    Sometimes tracking information can take a few days to update, so don't be alarmed if the shipment isn't progressing right away. If it's getting close to the end of the estimated delivery window for your order and your shipment still isn't progressi...

support@wanelo.com
http://assets3.desk.com/
false
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete