Wanelo Help Center

  • How can I make a return?

    To return an item, you will need to verify the return instructions for the store you purchased from as return policies will vary. A store’s return policy is viewable on the Wanelo website or in the app. In the app, simply go to Profile > Your...

  • When will I get my refund?

    Refunds are issued back to your original form of payment or in the form of Wanelo credit. We’re currently developing a great way to display your refund details, but for now, you can see if you were refunded in credit by clicking to buy something....

  • Does Wanelo provide a return shipping label?

    Wanelo does not provide return shipping labels for any orders placed on Wanelo. Depending on the store you purchased from, a return shipping label may be provided by the store, but is not guaranteed. Please check the store's return policy on Wanelo ...

  • Why was I refunded in Wanelo credit?

    Refunds for some stores are issued exclusively in Wanelo credit. For more information on why your specific order was refunded in credits, you can email us at shopping@wanelo.com.

  • I received a damaged item. Can I get a refund?

    If an item arrives defective or damaged, email shopping@wanelo.com with photos of the item and we’ll help you out.

  • Why wasn't I refunded the full amount of my order?

    Wanelo charges a nonrefundable processing fee on every order. You can see this amount summarized on the checkout page next to "Taxes and Fees". When you return an item, you will be refunded the cost of the item and tax, but you will not be refunded...

  • How can I return a gift?

    First, you’ll need to contact your gift giver for the Wanelo Order number. Once you have the Wanelo Order number, please email us at shopping@wanelo.com with your username and order number and we will give you the next steps for the return.

  • I still don't see my refund. How do I know if it's been proc...

    If you still have not received your refund and it is outside of the store's refund window, please contact shopping@wanelo.com. Keep in mind that refunds may be issued back to your original form of payment or in Wanelo credit. To how to find your re...

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