Wanelo Help Center

  • Can I cancel my order?

    Unfortunately, not. Wanelo partners with awesome stores so that our users can buy items directly on Wanelo, but we actually don't ship out the products ourselves. Because of this, once an order has been placed on Wanelo, we are unable to cancel it. ...

  • Why is my payment getting declined?

    If you experience issues with your method of payment, do one of the following: Confirm your credit card number, expiration date, billing address, and phone number were entered correctly. Note: The billing address and phone number entere...

  • Why does my order status say "In Review"?

    Seeing an “In Review” status in your order history means your order triggered our fraud prevention system. Whenever this happens, you'll receive an email requesting additional information in order to verify the order. For customer security reasons, w...

  • Why does my order say "failed verification"?

    Making Wanelo a safe and fun place to shop is our top priority, so for security reasons, our Customer Support team may email you to verify the information associated with a purchase on Wanelo. If you’re seeing “failed verification” in your order...

  • Why was my order cancelled?

    Sorry to hear your order was cancelled! Some common reasons for order cancellations are the item being sold out and incorrect billing or shipping information entered. In every instance, we make an effort to communicate to you that your order has been...

  • I typed my shipping address incorrectly. Now what?

    If the store has already begun processing your order, unfortunately we are unable to make changes to the shipping address. When placing orders on Wanelo, be sure to enter a complete and accurate shipping address. Keep in mind that Wanelo does not t...

  • I ordered the wrong size or color. Now what?

    Please keep in mind that if the store has already started processing your order, we won't be able to make any changes. In that case, you can always return the item once received for a full refund. If you've received the wrong size or color than wha...

  • Can I buy something if I don't live in the United States?

    At this time, we can only process orders on Wanelo for customers with a U.S. shipping address. We hope to allow customers outside of the U.S. to buy on Wanelo in the near future!

  • What fees am I being charged?

    Wanelo charges a nonrefundable processing fee on all orders. You will see the fee total on the order checkout page next to "Taxes and Fees". The fee helps cover the cost of Wanelo's website and operations.

  • How do Wanelo shopping promotions work?

    Wanelo runs shopping promotions at different times throughout the year. These promotions are advertised via email, push notifications and messages sent within the app. The Wanelo Credit for qualifying purchases will be issued on the date specified i...

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