Wanelo Help Center

  • The Wanelo Guarantee

    We guarantee that your purchase is secure. If you don’t receive the item you ordered, we’ll cover the full cost of your order, including shipping. Email us at shopping@wanelo.com, or leave a message at 1-800-205-6109.

  • Is Wanelo safe to buy from?

    Wanelo is absolutely safe to buy from. We verify every store on Wanelo to ensure they provide good customer service and ship products according to the delivery times they state on their sites. When you see the special BUY button on Wanelo that allow...

  • Products shipped from China

    Some products on Wanelo ship directly from China. Products from China are often very affordable and offer great quality, but some are of low quality or may not be accurately represented by the product photos or descriptions. We’re working hard to ide...

  • Is my information secure?

    Absolutely! Wanelo carefully protects your personal information. Your payment information is encrypted and stored securely, and we only share the information with stores that's necessary to fulfill your order, like your name and shipping address.

  • What personal data does Wanelo collect and store, and for what purpose...

    The information we gather from customers enables us to personalize and improve our services and to allow our users to set up a user account and profile that can be used to interact with other users through the Website. We collect the following types ...

  • How can I get access to my personal data?

    Email hello@wanelo.com to request a copy of your downloaded personal data. Wanelo will provide your copy with 30 days of the date requested.

  • Will Wanelo delete customer data when requested?

    As a Wanelo user, you remain in control of your data. If you wish to delete your account or user data, we have a process to permanently anonymize the data by data engineering. If you would like Wanelo to delete your Wanelo account or user data, pleas...

  • May I opt out of Wanelo Communications?

    Yes. We retain basic user contact information to communicate with our customers and their users about product updates and relevant marketing. Wanelo users may opt-out of communications by going to https://wanelo.co/settings on a web browser.

  • Who do I contact about Wanelo’s privacy policy?

    If you have questions or comments about Wanelo’s privacy policy, please email us at privacy@wanelo.com. You may also mail us at our address at Wanelo, Inc. P.O. Box 77147, San Francisco, CA 94107.

  • Where can I find Wanelo’s Data Protection Addendum (DPA)?

    You can find that in our privacy policy here: https://wanelo.co/about/privacy

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