Wanelo Help Center

  • The Wanelo Guarantee

    We guarantee that your purchase is secure. If you don’t receive the item you ordered, we’ll cover the full cost of your order, including shipping. Email us at shopping@wanelo.com, or leave a message at 1-800-205-6109.

  • Is Wanelo safe to buy from?

    Wanelo is absolutely safe to buy from. We verify every store on Wanelo to ensure they provide good customer service and ship products according to the delivery times they state on their sites. When you see the special BUY button on Wanelo that allow...

  • Products shipped from China

    Some products on Wanelo ship directly from China. Products from China are often very affordable and offer great quality, but some are of low quality or may not be accurately represented by the product photos or descriptions. We’re working hard to ide...

  • Is my information secure?

    Absolutely! Wanelo carefully protects your personal information. Your payment information is encrypted and stored securely, and we only share the information with stores that's necessary to fulfill your order, like your name and shipping address.

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