Wanelo Help Center

  • Will my credit card information be stored?

    Yes, your credit card information is encrypted and stored safely. We do this so you never have to re-enter your information and you’re able to easily place orders on Wanelo in the future. If you'd like your credit card information removed, just ema...

  • What credit cards do you accept?

    We accept all major credit and debit cards, including Visa, Discover, MasterCard and American Express.

  • What is this $1 charge on my bank account?

    In order to verify your payment method, we may issue a small authorization hold, which will show as a $1 charge to your bank account for EACH attempted authorization. This amount is never actually charged to your account, but you may see it as “pendi...

  • Is sales tax charged on my order?

    It depends on which state you live in! Sales tax will be estimated and displayed during checkout. The total amount charged will include sales tax and will be listed on the order confirmation email you receive.

  • What should I do if I don't recognize a charge from Wanelo?

    If you don’t recognize a charge from Wanelo on your bank statement, the most common cause of such a charge is a younger member in your family using your card to make a Wanelo purchase. Please check whether they recognize the purchase. If you're unab...

  • Why is there a recurring charge on my bank statement?

    There are no recurring charges or fees when you shop on Wanelo. The only charges you should ever see are one-time payments for any orders you place. Sometimes you may see a “recurring” charge on your statement, but it's a pending charge that will...

  • Does Wanelo accept coupons or promo codes?

    At this time, Wanelo does not accept promo codes, price match guarantee, or price adjustments.

  • Does Wanelo accept gift cards?

    Yes! Wanelo Gift Cards are a Wanelo shopper’s dream come true. Just go to www.wanelogiftcards.com. Once your purchase is confirmed, you'll receive a printable PDF of your Gift Card to give to your lucky recipient. To redeem, your recipient just...

  • What is Wanelo credit?

    Wanelo credit is money to shop on Wanelo. YAY. Your Wanelo credit balance will be visible at checkout and applied automatically to every purchase made directly on Wanelo. Your balance will be applied to the order and shipping costs of each purchase...

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