Wanelo

Wanelo Help Center

  • Where will my order ship from?

    Wanelo has over 30 million products that are shipped from all over the world, but most of the merchants selling on Wanelo are based in the United States or Asia. To ensure Wanelo is 100% safe to shop from, we recently introduced "Fulfilled by Wanelo...

  • Who ships my item?

    Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products. Once the order is placed on Wanelo, the store handles shipment. With that being said, we’ll always help you get in touch with the store to track ...

  • When will I receive my order?

    Delivery estimates vary across all stores on Wanelo. To see the estimated delivery timeframe or get status updates on a recent order, visit your order history in the Wanelo app or on www.wanelo.com. Most orders ship between 5 and 7 business days fr...

  • I live in a residence hall. How do I ensure my package is delivered sa...

    It's always a good idea to double check your school's address and mailing format, but most universities stick to this template: Student Name (the full name as it appears on your student account) Residence Hall Street Address Residence Hall...

  • How long until my order ships?

    Most orders ship within 5 to 7 business days from ordering (this does not include weekend or holidays). To see the estimated delivery timeframe or get status updates on a recent order, visit your order history in the Wanelo app or on www.wanelo.com...

support@wanelo.com
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