Wanelo Help Center

  • What is my "Reserve" account?

    The reserve fund is modeled to ensure a safe and reliable buying and selling experience between our merchants and customers. Wanelo will withhold a minimum balance equivalent to 30 days worth of sales in your payment account to secure payment obligat...

  • Can I combine shipments for the same customer?

    At this time, Wanelo allows customers to place one order at a time. Customers cannot order multiple items at once. So you may see multiple orders from one customer. If you have multiple orders from a customer, you can combine them into one shipment ...

  • Unsupported Shipment Carriers

    The following carriers are unsupported by Wanelo. We are unable to provide payment for orders shipped with these carriers. Amazon Logistics example tracking ID: TBA209317390129 International Bridge example tracking ID: IB14522418285...

  • Will I receive a 1099-K tax form from Wanelo?

    You will receive a 1099-K tax form from Wanelo if you meet all of the following requirements: Your store must be selling directly on Wanelo Your store earned at least $20,000 in sales within a calendar year Your store had at least 200 transact...

  • Where can I review my payments from Wanelo?

    You can review your payments from Wanelo in your Store Dashboard. To get to your Store Dashboard, log into your Wanelo user account and then go to https://merchant.wanelo.com/payments. When logged into your Wanelo user account, you can also navig...

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